TERMS AND CONDITIONS POLICY

Anne-Marie Shilling, Homeopath at Balanced Health with Homeopathy

These terms and conditions form the basis on which you can visit us and our website. Please read them carefully as they contain important information.

General terms and conditions

This site is owned and operated by Balanced Health with Homeopathy of Oak Tree Lodge, Station Road, Ditton Priors. WV16 6SS. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us by email ams.homeopathy21@gmail.com or by post to the address above.

1. The contract between us

Homeopathy works best when both homeopath and client are motivated and committed to achieve the best results. As the client, when you agree to undertake a course of homeopathic treatment you also agree to engage with the process, by being open about your health history and by considering, and where possible putting into place, any nutritional or lifestyle changes that are suggested to you.  It is with commitment and by us working together that you will see the best results.

Legally, payment of the price for the services represents an offer on your part to purchase the services, which will be accepted by us only when a confirmation of acceptance and booking is sent by us.  Only at this point is a legally binding contract created between us. We must receive payment prior to, or no later than on the day of your appointment. 

2. Acknowledgement of your booking

To enable us to process your booking, you will need to provide us with your e-mail address. We will notify you by e-mail as soon as possible to confirm receipt of your appointment request and to confirm details. For the avoidance of doubt, this correspondence does not constitute a contract between us. 

3. Ownership of rights

All rights, including copyright, in this website are owned by or licensed to Anne-Marie Shilling, homeopath at Balanced Health with Homeopathy. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute, or repost anything on this website for any purpose.

4. Accuracy of content

We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all services have been described accurately.  

5. Damage to your computer

We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website, or any websites accessible through it, will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

6. Availability

The services will be provided within an agreed timescale, and time is not of the essence of the contract. 

7.           Price

The prices payable for services that you book are as set out on our website. Be aware that from time to time changes to both services and prices will be made. Please ensure you check regularly.

8.          Cancellation rights

Please provide a minimum of 24 hours’ notice by telephone, email or WhatsApp message if at all possible, if you cannot attend your appointment. Late cancellations incur a charge of 50% of the consultation fee. This is to cover the lost appointment time and will apply unless I can fill it with another client, or we reschedule promptly.

If you are running late for our session, don’t worry, but please send a message/email so that I know and we can decide if it will be possible to continue or rearrange. Sometimes we could swap to a video call.

As a consumer you have 14 days cooling off period when you can cancel without penalty.

9.          Cancellation by us

We reserve the right not to continue with your booking due to unforeseen circumstances but will rearrange as soon as is convenient to us both.

10. If there is a problem with the services

If you have any questions or complaints about the services please contact us.  You can do so at ams.homeopathy21@gmail.com 

11. Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at Oak Tree Lodge, Station Road, Ditton Priors. WV16 6SS and all notices from us to you will be displayed on our website from time to time.

12. Changes to legal notices

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

13. Law, jurisdiction and language

This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

14. Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

15. Privacy

You acknowledge and agree to be bound by the terms of our Privacy Policy. 

16. Third party rights

Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.

17.         Cookies

We collect information directly from you in several ways.  One way is through our use of ‘cookies’.  Most websites use cookies to make them work, or to work more efficiently, as well as to provide information to the owners of the website.  They help us to understand how our customers and potential customers use our website so we can develop and improve the design, layout, content and function of the site.  Cookies are small text files that are placed on your computer’s hard drive by websites that you visit.  They save and retrieve pieces of information about your visit to the website – for example, how you entered the site, how you navigated through the site and what information and documentation was of interest to you.  This means that when you go back to a website, it can give you tailored options based on the information it has stored about you on your last visit. 

Some of our cookies are used to simply collect information about how visitors use our website and these types of cookies collect the information in an anonymous form. 

The rules about cookies on websites have recently changed.  If you are uncomfortable with the use of cookies, you can disable cookies on your computer by changing the settings in the preferences or options menu in your browser.  You can set your browser to reject or block cookies or to tell you when a website tries to put a cookie on your computer.  You can also delete any cookies that are already stored on your computer’s hard drive.  However, please be aware that if you do delete and block all cookies from our website, parts of the site will not then work.  This is because some of the cookies we use are essential for parts of our website to operate.  Likewise, you may not be able to use some products and services on other websites without cookies. 

To find out more about cookies, including seeing what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org. 

If you do not wish to accept cookies from our website, please leave this site immediately and then delete and block all cookies from this site.